Qualitative research involves an in-depth understanding of consumer (human) behavior and the reasons that govern human behavior. Unlike quantitative research, qualitative research relies on the reasons behind the various aspects of behavior.
Simply put, it investigates the 'why' of decision-making as compared to 'what', 'where' and 'when' of quantitative research. Although there is a debate among the scholars as to which approach may be more reliable, mass media researchers can employ any one or both of them simultaneously as needed and as per the nature of data required to be collected.
Difference between quantitative and qualitative research
Or,
Characteristics of quantitative and qualitative research
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